The TWU Technology Service Desk is currently closed. Our regular business hours are Monday through Thursday from 7:30am to 7:00pm, Friday from 7:30am to 5:30pm, Saturday from 9:00am to 3:00pm, and Sunday from 3:00pm to 9:00pm. Please email us at servicedesk@twu.edu, and we will respond during business hours. Thank you.
Important Messages
There have been reports of phishing emails that contain false information regarding financial aid and BankMobile, as well as Email accounts being deactivated. These are confirmed phishing attempts. IT Solutions is aware of the messages and is remediating. Please do not interact with these emails.
If you interacted with these emails, please change your password immediately by going to portal.twu.edu and clicking "Forgot/reset password" under the login section.
The Technology Service Desk is available during operating hours. Typically Monday - Thursday 7:30 am - 7:00 pm; Friday 7:30 am to 5:30 pm; Saturday 9:00 am to 3:00 pm; and Sunday 3:00 pm to 9:00 pm. Outside of operating hours, chats will not be answered in real time.
CHAT doesn't WORK WELL on mobile phones, and CHAT works BEST if you're chatting to us USING THE DEVICE that is experiencing issues, when the issue is software- or hardware-related.
Welcome to TechChat! Chat With the Technology Service Desk
Session Key (Used Only by Direction of a Tech Analyst)